Nguyen Tu Anh defended her dissertation on “Improving organizational performance by implementing a customer complaint management system through the application of the socio-economic approach: case study in a SME in Vietnam” on July 17, 2019.
The examination board was composed of:
- Isabelle Barth, Professor, INSEEC U, Dissertation Advisor
- Thierry Nobre, Professor, EM Strasbourg, University of Strasbourg, Dissertation Advisor
- Gilles Paché, Professor, Aix-Marseille University, Dissertation Committee Member
- Laurent Cappelletti, Professor, Conservatoire National des Arts et Métiers (CNAM), Dissertation Committee Member
- Marc Bonnet, Professor, iaelyon School of Management
- Philippe Chappelier, Professor, University of Montpellier, Polytech,