The first webinar dedicated to the impact of artificial intelligence on customer experience took place on July 4, 2024. Tony Valentini and Michaël Flacandji, co-leaders of GIT-XP, helped organize it.
Some twenty participants took part in this event, which was marked by several presentations:
- Michaël Flacandji (Université de Bordeaux) and Pierre Guigue (Web and Innovation Director at Alienor.net - Fiducial) explored the theme: Do AI and experience go well together?
- Tony Valentini and Gautier Durantin (Project Manager at Euro-Information - Crédit Mutuel's technology subsidiary) discussed the theme: Artificial empathy for a better customer experience.
The event was hosted by Julien Cloarec (Université Lyon 3) and Alex Deslee (Université de Lille), recognized experts in the field of artificial intelligence.